Gaming should always be entertaining. At berjaya888, we are committed to providing the tools, information, and support that every Malaysian player needs to stay in control — because a player who plays safely is the kind of player we want to serve for the long term.
If gambling has stopped being fun and has become a source of stress, financial pressure, or conflict, reach out to these support services immediately. You are not alone.
At berjaya888, responsible gambling is not a box to tick — it is a core part of how we operate. We believe that online gaming should be a source of entertainment, not a source of financial hardship or personal distress. The vast majority of our members across Kuala Lumpur, Penang, Johor Bahru, and Petaling Jaya enjoy berjaya888 safely as leisure activity. But we also know that for a small number of players, gambling can become problematic, and we take our role in prevention and early intervention seriously.
Problem gambling does not discriminate. It can affect players of any background, income level, or experience. The signs are not always obvious at first — a gradual increase in bet sizes, chasing losses after bad session, or using gambling as an escape from stress rather than for fun. These patterns can escalate quickly if left unaddressed, which is why berjaya888 has built a suite of responsible gambling tools directly into every member account, accessible at any time, without the need to contact support.
We are equally committed to ensuring that our platform is never accessible to those who should not be using it. Our age verification process is mandatory for all accounts, and we actively enforce our21+ minimum age policy through document-based KYC checks during onboarding and at any point we deem appropriate thereafter.
We encourage every berjaya888 member to treat our responsible gambling tools not as a last resort, but as a standard part of managing their gaming activity — in the same way you might set a budget before a night out. Setting a deposit limit takes30 seconds and can make a meaningful difference to your overall experience.
Every berjaya888 member has full access to these tools from their account settings — no waiting, no forms, no barriers.
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once your limit is reached, deposits are automatically blocked until the period resets. Reductions take effect immediately; increases require a 7-day cooling-off period before they activate.
Define the maximum amount you are comfortable losing per session, per day, or per week. When your loss threshold is reached, betting activity is automatically paused and you receive a notification. This tool helps you stay within a budget you have consciously set for yourself.
Set a maximum playing session length. When your time limit is reached, you are automatically logged out. You can also enable real-time session clock reminders — an on-screen notification at intervals you choose, keeping you aware of how long you have been playing.
Sometimes you just need a short step away. The Take a Break feature lets you temporarily suspend your account for24 hours, 7 days, 30 days, or months. During this period, you cannot log in, deposit, or place bets. Your account and balance are fully preserved for when you return.
For Members who feel they need a longer or permanent break, self-exclusion is available for a minimum of 6 months, 1 year, 5 years, or permanently. Once activated, self-exclusion cannot be reversed before the elected period ends, regardless of request. Any remaining balance is returned to your registered payment method.
Enable regular on-screen reality check pop-ups that display your current session time, total amount wagered, and net win or loss position. These prompts appear at intervals you set — every 30, 60, or 90 minutes — and give you a clear, factual view of your activity at a glance.
Access the platform from any device — desktop or mobile — and sign in with your credentials.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
All tools are grouped in a dedicated "Responsible Gambling" section — deposit limits, loss limits, session timers, and self-exclusion are all in one place.
Set your preferred limits and confirm. Restrictions take effect immediately. Changes that increase your limits require a mandatory cooling-off period.
Answering "yes" to any of the questions below may indicate that gambling has moved beyond healthy entertainment. If you recognise these patterns in yourself or someone you know, please reach out for support.
If you answered yes to two or more of these questions, we strongly encourage you to use our self-exclusion tool and contact one of the support resources listed on this page. Speaking to someone is the most important first step.
These organisations provide free, confidential support for anyone affected by gambling harm — whether it is you personally, or someone close to you.
A free, confidential counseling hotline operated by the Ministry of Women, Family and Community Development, Malaysia. Available 24 hours a day, 7 days a week. Handles cases related to mental health, addiction, financial distress, and family issues — including gambling harm. Accessible from any Malaysian mobile or landline.
GamCare is one of the world's leading providers of information, advice, and support for gambling harm. Their online chat service, forum, and helpline are available to anyone affected by gambling — players, families, and friends. They also offer structured treatment programmes and referal to specialised therapists.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem. Meetings are held regularly in Kuala Lumpur, Penang, and Johor Bahru, and online meetings are available internationally for those unable to attend in person.
The Mental Health Foundation of Malaysia provides mental health awareness, education, and referal services for Malaysians. Gambling addiction is a recognised mental health condition, and the MHFM can connect individuals with qualified counselors and psychiatrists in their area.
Befrienders Kuala Lumpur provides emotional support to those in crisis — including people experiencing suicidal thoughts, depression, or overwhelming anxiety. If gambling-related distress has led to a mental health crisis, Befrienders provides a confidential, non-judgmental listening service. Calls and emails are free and confidential.
Our customer support team is available 24/7 and trained in responsible gambling procedures. If you need to activate self-exclusion urgently, set an immediate deposit limit, or simply want to talk through your options, contact us via live chat at any time. We will not try to talk you out of using our protective tools.
berjaya888 enforces a strict minimum age requirement of21 years for all users. This is not a suggestion or guideline — it is a mandatory threshold applied equally to every account, without exception. Gambling can pose serious risks to young people whose decision-making faculties and financial management skills are still developing, and we take our responsibility to protect minors seriously.
During the account registration process, all users are required to confirm that they are 21 years of age or older. This declaration is then verified through our KYC process, which requires submission of a valid government-issued photo identification document such as a Malaysian National Identity Card (MyKad) or passport. Accounts where age cannot be confirmed to our satisfaction will be suspended until verification is completed.
If you are a parent, guardian, or household member who is concerned that a minor may be accessing or attempting to access online gambling services — on berjaya888 or elsewhere — we strongly encourage you to:
Any account found to belong to a person under 21 years of age will be immediately closed. Any deposits made will be returned and any winings will be voided. The matter may be referred to the relevant authorities where appropriate.
All berjaya888 services are strictly for players aged 21 and above. We verify every account.
Gaming at berjaya888 is best enjoyed when you are in control. Use our built-in tools to set your limits, know the signs to watch for, and remember that help is always available — from us and from the professionals listed on this page.